Refunds

Stem & Glory want to ensure you are completely happy with your purchase. If you are not or it is damaged in any way, please contact us at orders@stemandglory.uk

Returns

Food items

Due to the nature of our food delivery, we are unable to accept returns of food products. If you are unhappy with your purchase, please contact us at orders@stemandglory.uk

Merchandise/non food items

Our returns policy is 30 days. We cannot offer you a refund or exchange after 30 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will notify if your refund is approved.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you do not receive your refund within 14 days, please contact us at orders@stemandglory.uk

Cancellation

If you have decided to cancel you order or part thereof, we are happy to do this assuming the order has not been dispatched. Please contact us at orders@stemandglory.uk

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the item(s) was damaged on arrival.

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